When viewing your saved filters, the Live Calls and Agents tab will update to display only the selected agents, call centers, and activities associated with your saved filter.
Once saved, the filter will appear in your Saved Filters section of your Monitor All Call Centers tab. Select 'Save as new filter' on the yellow banner.Create your search filter by selecting the desired criteria from the drop-down filter menus at the top of the Monitor All Call Centers view.Specific Call Centers and specific agents within those Contact CentersĬreate and save your favorite filters for easy reference.These unique filters can be based on a subset of the supervisor's agents within a specific queue that has hundreds of agents assigned. Supervisors and Contact Center Admins can search and save specific filters for their call center and agents. To access the Monitor all call centers tab, first, head to the Dialpad app. Agents are visible to Supervisors, Call Center Admins, and Office/Company Admins
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